Business email: Microsoft 365, Google Workspace or Zoho?
All three give you mail on your own domain and work well. The choice usually comes down to the rest of the tools your team uses, the budget per user, and how mail is administered.
Business Email27 May 20263 min readBy Digbijay Paul
Email on your own domain is usually the first thing a growing business fixes. It looks professional, it keeps business correspondence under the company's control, and it makes joiners and leavers manageable.
How they compare in practice
Microsoft 365 — the natural choice if your team lives in Outlook, Excel and Word, or if you need desktop Office applications included. Familiar to most office staff in India.
Google Workspace — strong if your team already works in Gmail, Drive and Meet, and prefers working in the browser. Administration is straightforward.
Zoho — competitively priced, with a broad business suite, and popular with cost-conscious Indian businesses. Worth a serious look if budget per user matters.
Differences in storage, admin controls and bundled apps do exist, and they change often enough that the current plan pages are more reliable than any article. The durable point is the one above: follow the tools your team already uses.
The part that actually causes problems
Your domainyourcompany.com
DNS recordsMX, SPF, DKIM, DMARC
Mail platform365, Workspace or Zoho
MailboxesDesktop and mobile
Mail delivery depends on DNS records that prove your mail really comes from you.
MX tells the world which server accepts mail for your domain.
SPF lists which servers are allowed to send mail as your domain.
DKIM signs your outgoing mail so the receiver can verify it was not altered or forged.
DMARC tells receiving servers what to do when a message fails those checks, and can send you reports.
When business mail starts landing in customers' spam folders, one of these is usually incomplete — often an SPF record that no longer covers everything sending on your behalf, such as an ERP system or a billing application.
Storage, archiving and leavers
Two practical questions decide more than the feature list. First, mailbox size: a business that keeps fifteen years of mail with attachments will outgrow an entry-level plan, and the fix is either a larger plan or an archiving policy. Second, what happens when someone leaves: every platform lets you convert a mailbox to a shared one or forward it, but this needs deciding before the person goes, not after.
Migration checklist
List every mailbox, alias, shared mailbox and distribution list
Check what else sends mail as your domain — ERP, website forms, invoicing tools
Reduce DNS record TTLs a day before the switch
Copy existing mail across and verify before changing MX records
Set up SPF, DKIM and DMARC, then check a test message passes all three
Configure desktop and mobile clients for each user on cut-over day
Keep the old mailboxes reachable for a few weeks
Common mistakes
Switching MX records before mail has finished copying
Two SPF records on the same domain, which invalidates both
Forgetting the application that sends invoices, so customers stop receiving them
Nobody holding the admin account when the person who set it up leaves
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